Return Policy
At DELAVIN, we are committed to providing products that perform as promised. If you're not happy with your purchase for any reason, you can return the merchandise.
Time of Return
You have 30 days after delivery to arrange a return. If 30 days have elapsed since the delivery date, we will not be able to offer a refund. How to return?
Requirements for Return
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items that have been altered or modified in any way are not eligible for returns, replacements or refunds.
If your order arrives damaged, defective, incomplete, or incorrect, you are entitled to a replacement or refund.
Make sure to open and inspect the packages carefully after delivery. If the item is damaged, defective, incomplete or incorrect you must contact us within 72 hours of delivery.
Once you report a damage, we need photos of the damage as evidence. In order to apply for a refund or replacement, you are obliged to send us photos of the damaged packaging and product. Please make sure that the photos are clear and in focus. If the photos provided by you are not sufficient, we have the right to request new or additional photos from you.
If the scope of delivery of your order is incomplete or incorrect, we reserve the right to send you the missing or accurate items at our expense as soon as possible.
We strongly recommend that you do not start the installation before you have received the complete scope of delivery of your order. If you have already made an appointment with a contractor, it is better to postpone it until you have received all parts, especially the instruction manual. This way you can avoid technical errors during installation and the resulting additional costs. Please note that we do not take over any costs for the installation even if you have received wrong or defective parts.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@delavinhome.com. Once the exchange has been approved, we will send you the necessary information for the shipment.
Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 10 business days.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@delavinhome.com.
Exchange & Return Fees
For remorse reason, you are responsible for the return shipping cost, the insurance for the item and a 15% restocking fee. For incorrect or damaged return, we will pay for return shipping.
Order Cancellation
You may cancel an order within 24 hours after placing the order submiting an email to service@delavinhome.com. If we have already processed your order, we will be unable to cancel it.
Order Change
If you need to make any changes to your order, please contact us at service@delavinhome.com. If we have already processed your order, we will be unable to make any changes.
Instructions to Return or Exchange Items
For the return to process smoothly, make sure to include the evidence of purchase for the items you intend on returning. The proof of purchase includes your order number, reason for return and date the product was delivered.
You can return the item back through any courier service of your choice. Ensure, however, that the carrier provides both the tracking number as well as insurance.
We reserve the right to refuse a shipment if it is not properly packaged or the item is damaged due to the negligence of the carrier.
All returns must be shipped within three business days after getting a return authorization.
For more information about the return policy or your order status, email us at service@delavinhome.com.